Sr Analyst, Business Process

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. Thats how were UNSTOPPABLE for our employees!

The Senior Business Analyst, Business Process will play a pivotal role in reimagining and refining enterprise governance and delivery processes at T-Mobile. This role is responsible for implementing and managing large-scale documentation systems to support organizational workflows, serving as the "librarian" to ensure critical resources are centralized, accessible, and consistently updated. By designing innovative standard operating procedures, driving operational excellence, and reengineering workflows, this position directly impacts the companys ability to achieve strategic business goals. The analyst will collaborate with cross-functional teams to streamline processes, define governance frameworks, and establish best practices that enhance efficiency and scalability. This is a unique opportunity to influence transformative solutions and shape how T-Mobile delivers value at scale.

Job Responsibilities:

• Lead the identification, analysis, prioritization, documentation and implementation of consistent key policy and procedure improvements, standard operating procedures, tools and methods that are repeatable and sustainable.
• Design, implement, and oversee documentation systems to centralize and standardize processes, workflows, policies, and other critical resources.
• Solves complex, multi-faceted problems facing day-to-day operations; deliver simplified solutions that allow the department to seamlessly provide customer service excellence.
• Proactively identify potential issues as a departmental expert and collaborate with cross-functional partners to mitigate issues and risks by planning/implementing solutions with a sense of urgency.
• Foster relationships with key cross-functional partners and internal stakeholders, and develop strong partnerships to obtain results on behalf of the department
• Align policy, procedure and process with other lines of business to ensure consistent customer service experience.
• Works on issues of diverse scope and complexity where analysis of data requires evaluation of identifiable factors demonstrating good judgment in selecting methods and techniques for obtaining solutions.
• Identifies need for and develops analysis tools such as distribution and trending reports, tables, executive summaries, spreadsheets, graphics, presentations, and flow charts, for implementation of new systems, processes, procedures,
  methodologies, policies or organizational changes.
• Applies mathematical analysis to determine validity and reliability of sampling and statistics.
• Serves in a consulting or subject matter expert capacity on enterprise-wide project teams to ensure enterprise-wide integration of reengineering efforts and in some cases may lead all or subgroups of project teams to accomplish project activities and objectives.
• Provides team leadership or consulting support on generally highly complex assignments and tasks.
• Leads the mentoring of others.
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• Education:
• Bachelor's Degree or 5 years of related experience in lieu of degree.
• Master's degree preferred
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• Work Experience:
• 4-7 years Related work experience. (Required)
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At least 18 years of age
Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):No

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $70,500 - $127,100Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ299567&paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobiles amazing benefits, check outwww.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers, because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.